Author: Natasha Barber Date Posted:17 April 2020
Since starting SKEANIE Shoes for Kids nearly 15 years ago, the health of my customers and staff has always been my number one priority. Given the ongoing COVID-19 pandemic, I wanted to provide a quick update on our coronavirus response and reassure you that we remain committed to your health and safety during these uncertain times.
Below, I've put together a list of frequently asked questions about our operations, packaging and handling at this time.
We are dedicated to providing our customers with fantastic products delivered directly to your door. Our number 1 priority is the health, wellbeing, and safety of our staff. Our office team are working from home and our warehouse staff have implemented every recommended health & safety guideline which is reviewed daily to ensure the strictest hygienic of pick/pack environments.
Can I still order from www.skeanie.com.au?
Yes, you can, we continue to pick, pack and dispatch orders and will ship as usual. However, extra safety precautions implemented in our warehouse mean that our dispatch time may be extended slightly, and is now up to 2 business days. We are continuing to offer both Standard and Express Post as options; however be note that Australia Post are experiencing delays with deliveries.
What precautions are you taking with your warehouse staff?
We've implemented every health and safety guideline relating to safe delivery practices and packing, and staff are following social distancing rules. Our warehouse staff are wearing gloves and thoroughly washing their hands before and after shifts.
Do border restrictions apply to your online orders?
The border restrictions currently in place in some Australian states do not apply to the postal service. All our orders are shipped through Australia Post, who continues to deliver Australia-wide and follows stringent safe delivery practices.
Please do not hesitate to contact me if you have any questions and please stay safe,
Natasha Barber xo